Terms of service
Last updated 10 October 2026.
These terms cover how Pista works: what you're buying, what we deliver, and what happens if something goes wrong. Written to be read rather than to be survived. If anything here is unclear, write to hello@pista.coach and we will answer in plain words.
What you're buying
Each order is a single video review performed by a human coach: an annotated video, a written report, and where applicable drills and a focus card. You are paying for a coach's time and judgement, not automated analysis.
Footage you upload
You confirm you have the right to share the footage you upload, including the right to show any other players who appear in it. Do not upload footage of anyone who hasn't agreed to be filmed and reviewed.
Turnaround
Your review is due within 3 days of your footage finishing upload. See the refunds page for what happens if we miss that window.
If we cannot deliver your review at all
If for any reason we cannot deliver your review at all, we cancel the order and refund you in full within 2 working days, to your original payment method. You will not have to chase it. If it is only late, the late refund applies and your coach still finishes it and sends it to you.
Learn something or it's free
If your review tells you nothing useful, you can ask for a full refund within 7 days of it being delivered, and keep the review. Ask by replying to the email that delivered it, or by writing to hello@pista.coach; one message is enough. We refund you within 2 working days, to your original payment method. This is a voluntary commercial guarantee from us. It is in addition to your statutory rights as a consumer and to your right to withdraw, both described on the refunds page, and it does not replace or limit either of them.
Free re-check offer
While this offer runs, for up to 50 orders in total, each paid Video Review or Complete Game Breakdown order includes one free “Did It Stick?” re-check, worth EUR 35, added to your account when your payment is confirmed. You can use it once the review it came with has been delivered, within 12 months of your payment. It has no cash value and cannot be exchanged for money or transferred to someone else. It does not come with a “Did It Stick?” order or with the Complete Game Breakdown added to a review you already have. If the order it came with is refunded, we may withdraw the re-check if you have not used it yet.
Payment
All prices are in EUR and shown before you pay. Every price includes VAT and is the final price: nothing is added at checkout. Payment is processed by a third-party merchant of record; Pista does not store your card details.
Acceptable use
Pista is for reviewing your own padel play. Don't upload footage unrelated to padel coaching, and don't use the service to harass, misrepresent, or impersonate anyone.
Changes to these terms
We may update these terms as the product changes. Material changes will be reflected here with a new effective date.