FAQ
Questions people ask before uploading
The review
Who actually watches my video?
A real coach, not software and not an anonymous queue. Their name is on the review itself.
What do I get back?
With the Video Review (EUR 39, up to 20 minutes of your match): your video back, annotated and talked through by your coach, showing what went wrong, where you should have been and what to change. A written summary from your coach. The three things to fix first, ranked, each with the reason and a cue to say on court, on a focus card you can screenshot. And drills for each, with reps. The Complete Game Breakdown (EUR 89, up to 30 minutes) adds the full report card: every part of your game scored, 33 items across serve, return, volleys, overheads, the back court, movement, positioning and point play, with a note from your coach on each. The Video Review does not include the report card.
How is this different from an AI analysis app?
Those tools can tell you your ball speed or shot count. They can't tell you why you keep getting stuck at the net or what to actually do about it. Pista puts a real coach on your match, who explains what happened the way a coach would courtside.
How long does it take?
Within 3 days of your footage finishing upload, whichever review you bought. If we're late, you get your money back.
Filming
What if my video isn't good enough to review?
Read the filming guide before you play. It takes two minutes and covers camera position, orientation and length. If footage you send isn't usable, we'll tell you before your coach spends time on it, not after.
Do I need special equipment?
Just a phone and something to keep it still. A tripod is ideal, but resting it on a bag against the back fence works too. No other equipment needed.
Can I send a video someone else filmed?
Yes, as long as it follows the filming guide: landscape, from behind the back glass on your side, whole court visible. Footage from your club's court cameras works too, if it shows the whole court.
Paying and ordering
Do I need a subscription?
No. Every review is a single payment. No subscription, and nothing to cancel.
What currency do you charge in?
Everything is priced and charged in EUR.
What if my review is late?
We refund you in full within 2 working days, to your original payment method, without you having to ask. See the refunds page for the full policy.
Privacy
Who has access to my footage?
Only your coach and the operators of Pista who need it to deliver your review. Full detail is on the privacy page, including how long we keep it.
Will my video be used for marketing?
Only if you opt in. It's off by default, and we will never use your footage publicly without you actively agreeing to it first.