Refunds
Last updated 10 October 2026.
Two promises sit on top of your legal rights: if we're late, you get your money back, and if your review tells you nothing useful, you get your money back and keep the review. Here's exactly how each works.
Late delivery
If your review isn't delivered by the promised day, 3 days after your footage finishes uploading, we refund you in full within 2 working days, to your original payment method. You don't need to ask for it or argue for it.
If we cannot deliver your review at all
If for any reason we cannot deliver your review at all, we cancel the order and refund you in full within 2 working days, to your original payment method. You will not have to chase it. If it is only late, the late refund applies and your coach still finishes it and sends it to you.
Learn something or it's free
If your review tells you nothing useful, ask within 7 days of it being delivered and we refund you in full, within 2 working days, to your original payment method. You keep the review. Reply to the email that delivered it, or write to hello@pista.coach; one message is enough. This is our own voluntary guarantee. It comes on top of your statutory rights and your right to withdraw described below, and it does not replace or limit either of them.
The free re-check
The free “Did It Stick?” re-check that comes with a paid review under this offer is a gift with no cash value, so it is never refunded as money. If the review it came with is refunded, we may withdraw the re-check if you have not used it yet.
Unusable footage
If the footage you send can't be reviewed (wrong angle, too short, unreadable), we'll tell you before your coach starts work and before the clock counts against us, and help you understand what to reshoot. If we've already told you it's unusable, that order doesn't count toward the turnaround guarantee.
No footage within 30 days
If no footage reaches us within 30 days of your payment, we cancel the order and refund you in full within 2 working days, to your original payment method. You don't need to ask for it.
Changed your mind
You have 14 days from buying to withdraw, for any reason at all. That is your right under EU consumer law and we are not going to make you argue for it: write to hello@pista.coach and we will refund you in full within 2 working days. At checkout you ask us to start your review within those 14 days rather than waiting them out, and you acknowledge that you lose your right to withdraw once your finished review is delivered to you. Until that moment you can cancel for any reason, even after you have uploaded your match and even once your coach has started watching it. We keep to that even when delivery falls more than 14 days after you bought: that part is our own promise, on top of the legal minimum. If your review arrives late, or is not what we promised, the guarantees above apply whatever else has happened.
How refunds are paid
Every refund is issued within 2 working days of it becoming due, to your original payment method, through our payment provider. Your bank may then take a few more days to show it.